Terms of business
Please read the Terms of use carefully. They govern our relationship with you concerning this website and all of our services. The website to which these terms apply and for which we are responsible for is Chilibreholistics.co.uk. To use Chilibre Holistics Counselling and Therapy Services to receive Counselling, or as a visitor of the site and any other pages or profiles operated by CHC&T, you accept that you have read our Privacy Policy, Cookies Policy and Terms of use.
We request that you familiarise yourself with relevant information regarding your chosen service. By using or accessing any part of this website you will be deemed to have accepted our terms in full. If you do not accept any of the terms please do not continue to use this website.
Our Service
This website is provided by Chilibre Holistic Counselling & Therapy Services to provide the services of Online and Face to Face Counselling, Supervision and Holistic Therapies. The service is for anybody aged 18 and over who would like to receive these services, as long as the client is able to understand and acknowledge what is involved in this service and is willing to co-operate and follow the terms of use.
We may decline the use of our service or suggest alternative support if we feel that we cannot support you. This could be due to the nature of your problem, a full schedule or the service may not suit your specific need. Where possible other organisations will be given as alternative suggestions. Your wellbeing is of paramount importance and you deserve to receive the help that is best suited to your needs.
Free Ebooks and articles
All material is free for clients and site visitors. E-books and articles are available to provide information only. We are not responsible for any material that is authored by anyone else other than OCS. For tailor-made support use our professional Counselling Service and receive therapy from a qualified Therapist.
Email Communication
We ask that you add our contact email addresses to your email contacts, also check your spam/junk folder for any correspondence. You may have read in the media that the older Hotmail and Yahoo accounts do at times have issues receiving/sending email. So we advise that use or sign up for the more stable and secure Gmail.
Hours of service
24 hour online counselling and online therapy and holistic services meaning that payments and bookings can be made online at any time. Out of business hours, support is available 7 days a week, however it may be that responses may take up to 48hrs, we appreciate your patience.
Emails submitted for Email Counselling can be sent at any time, 24 hours a day.
We ask that you provide a wide range of day to day availability, including your preferred dates and time ranges. As long as your request has not already been filled and there is availability, your requested slot will be provided.
If your requested slot is unavailable a list of alternative dates/times will be provided for you to choose from. All sessions do need for the time and date to be pre-arranged.
*We do not guarantee availability.
Payment
It is requested that all clients ensure full payment is made before booking session times and/or dates. We respect your privacy and do not request any private financial information. Payment is to be made via pre-arranged direct deposit and online or telephone banking. You may contact us to arrange this.
Companies, organisations and charities using BACS payment system to pay for therapy, for their members and employees will have 7-14 days for invoices to be fully paid. Late fees do apply. No VAT is currently being charged for any services.
Bookings
We are happy to accept preferred session times/dates, we aim to ensure that sessions are booked at a time most convenient for the client. However, requested sessions slots are provided subject to availability. As the service is very much in demand, when requesting an initial time/date for a session, clients should submit all required information and their general availability. We request that clients book as much in advance as possible and provide multiple availability time frames. Chilibre Holisitics operates on a first book first serve basis.
We provide week day and weekend slots, there is no price difference. After selecting a service and making payment:
My legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible therapy options and advice
My requirement to hold your information for the following legal reasons
‘Claims occurring’ insurance
Law regarding children’s records
The FHT requirements to retain information for 10 years (if the client is a child, records must be kept for 10 years after they reach adulthoo
In relation to counselling, your identifiable personal information is kept separately from any session notes and other descriptive material. Client notes and other documentation are destroyed 3 years after the end of counselling. Personal contact details are destroyed/deleted after 10 years of no contact or updates.
GDPR does not set specific time limits but requires that you only keep information for as long as is necessary for the specific reason that you originally collected it
What information do I share?
I will not share any information about you with other organisations or people, except in the following situations:
Consent – I may share your information with professional carers or others whom you have requested or agreed we should contact.
Serious harm – I may share your information with the relevant authorities if there is reason to believe that this may prevent serious harm being caused to you or another person.
Compliance with law – I may share your information where we required to by law or by the regulations and other rules to which I am subject.
Protecting Your Personal Data:
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you. Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email, including forms completed on our website which are transmitted by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
I will contact you using the contact preferences you give me in relation to:
Appointment times
Treatment information or information related to your health
Your Rights
You have the right to ask us to provide a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
You may withdraw your consent for us to hold and process your data at any time. However, if you do this while actively receiving counselling or complementary treatments, further sessions may have to stop. If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at:
Therapist's rights
Please note:
if you don’t agree to me keeping records of information about you and your treatments, or if you don’t allow me to use the information in the way I need to for your treatments, I may not be able to treat you or hold further sessions with you.
I am required to keep your records of treatment for the designated period described above, which may mean that even if you ask me to erase any details about you, I will have to keep these details until after that period has passed
I can move my records between my computer and IT systems, as long as your details are protected from being seen by others without your permission.
Changes to this policy
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our website.